Administrative Office of the s
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If the hotel sector is not writing to start writing from the administrative office, I was afraid I would not even think about in this life again to the root of all evil in the hotel industry to keep at it. S
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Administrative Office the smallest salary is the most expensive hotel sector, generally two people: General Manager and Executive Secretary. If this is not good, general manager of life, what he would have an assistant manager and Assistant Executive Manager Executive Secretary (or Deputy General Manager and Deputy Secretary), split with his pigeon cage the size of the administrative office area. Of course there are life too good to be graves, general manager of smoke, he is a pigeon cage, plus an executive secretary administrative assistant secretary, secretary and two-person large Peru. s
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excellent administrative offices terrain, scenery, the most enviable and forever keep telling the staff to open two hours before a meal as the restaurant is sparsely populated. This makes year-round openings in the basement or employees, is the kinds of accents and surrounded by the smell of suppliers Purchasing Department, was crowded with thoughts of varying expression of the human resources staff do not envy the ground only envy cents. s
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usually only two people would go to the Executive Office: Secretary and director of the department. The former has to deliver the appropriate emergency or confidential stood up cage (document cabinet) file, which of course is going to report to the back of both shoe --- compare this function if foreign way to express, it should be called positive interpersonal relationships. s
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Secretary to the Chief to do to send files, files are generally superficial to walk away. or else force you not only have that crazy Sunny coke nose smell the coffee, as well as the General Secretariat of the General Manager with your eyes high above the kind of dialogue look easy comfortable. I believe that many small secretarial time, especially by his unscrupulous boss tortured gastric endocrine disorders facial paralysis Secretary of grabbing a small hotel just Fenshen ran out, lying on the roadside with a tree Qiongyao that classic style sentence shouted three questions: Why are big differences between the Secretary why why why? can think them out, just arrived in the general manager of Sun Hung Kai Properties, has reason to exclude an understanding of what the hotel situation before and know which corner of possession of the relevant statements, proficient interpersonal authority an assistant? more importantly, former general manager was away, to deny him cultivated by the people, which with a direct denial of his taste and vision and what is different. Even if no one spill the beans, as long as do not want to meet or call the next awkward, as early as possible to scrap the idea of brain water cerebellum debris. s
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seems that waiting for the climb on the little secretary is bad news, straight people to Heaven: When I could stay up speak out??? Typically, an executive secretary to resign, at least in small secretary can take the resignation is very little time to do. Even if the resignation of the Chief Secretary, and usually she is this sort of candidates: 1, Chief Financial Officer Secretary 2, external recruitment (including from other hotels within the Group to mobilize) 3, the hotel's dark horse from the restaurant's regular attendant to the switchboard attendant, the dark horse of the black experience in the hospitality industry enough to make any person whom tip the scales more than a decade, of course, very strong proof of the Addidas advertising language: Impossible is nothing! s
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Finance Department of joy for money for money s
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worry about a year after the hotel opened 15 minutes early for duty could see 15 minutes delayed appearance undergo standard telephone etiquette Instrument compliant probability Finance Department staff, we can say, and you can see with the naked eye comet Holmes is almost the same chance. The next to the hotel general manager shrouded in more than under the Malaysia from Singapore or the Chief Financial Officer Under the influence of the department staff with other strict compliance with the provisions of the Code of colleagues, calm, to live in harmony with strict discipline normative standards in the international hotel. s
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Finance Department of the boys the girls are very strict, the dinner meal, a rest break, the marriage to get married, have children when the children. It makes a lot of sleep due to shift work and do not eat bad smell, or to marry and have children included in the program's reception and restaurant staff are the envy of the young tight grip. so many front-line departments on three shifts and enough promotion prospects in the sector of small girls little boys craned his neck waiting for the opportunity to go to the Finance office, do the cash register, receiving, warehousing, day trial, accounts receivable, payable, and then have to do bad night trial. s
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international hotel brand has always been to encourage internal growth opportunities to employees, so employees If the proposed application for exchange department, the incumbent managers and department managers will agree to receive --- premise is to meet the requirements of the hotel policies and positions, it is important not to open a sin to work provided that the incumbent manager, physiognomy, not to hinder the acceptance department manager. s
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finally, a few lucky girls to boys to do so this sector is relatively static, and began not later than early retirement offer of not living, so they tortured those who have suffered three shifts colleagues are even more Jiamo fist palm rub internal recruitment to wait for the next coming of the information. s
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course, this does not mean that the work of the Finance Ministry and not to be tremendously challenging, not the spirit of twelve and his brother monk patience is the number of reports could not handle those tedious cash. s
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example, there was a very careless in the front cashier, met a group of deceptive counterfeit dealers, holding a bunch of a ratio of less than 1 / 90000000 map to see the country's hard currency is U.S. dollars in exchange for yuan. The cashier said to be repeated after a thought, but finally we still can not be used out of a judge kinds of reasons to believe that the other party for the new currency to get the exact, distracted by the maximum allowed for the hotel for the yuan, so that innocent people he and his colleagues from the simmering again by not laugh attack that almost hernia Bank staff identify training speaker's true and false currency, and also assumed the liability of their own, eventually changed to the cash register receipt, although there are individual hotel suppliers no less than the dealers with the counterfeit technology even more urgent desire However, given the long-term fixed-interest, they dare not use inferior products from cheating to deceive the poor before the receipt novice. s
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But there are some exciting positive news. home that night there is a trial, because unwilling to challenge the lonely night long career in one long night of sleep and mood, the use of a cover of fade and wear inside pages are yellow people seemed to think that a pocket book of combination defeated despite repeated field for the welfare lottery betting combinations. heaven pays off, in a lottery after the sound of the night a few laughing long trial, a long night fighting red eyes, clean clothes luggage, resign and stay home to carry out plan to a new life. s
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I know this is probably the most patient and ambitious staff of the Finance Department. s
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Sales and Marketing - --- Quilly Kirky Lair Legend s
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If you want to just out of college or from other hotel industry switched from thinking of those who put forward a chance, I think the best play to my skills in the hotel sector professional students at home and abroad, so even though poles apart volunteer before entering the University, but left the university has reached an unprecedented agreement targets, they issued in the talent market as the roar of the door: a person competent sales! s
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Unfortunately, this did not sound confident passionate reached the hotel, but can not enter into the sales and marketing director of deadpan ears. The heart of stone disgraceful, the horses who never see their forty-six Maxima certificate, do not listen to them ; I have a dream The hotel's front desk and rival stables. This result is to their own front office manager and other stores were forced to become a sales director are alive nervous mother hen. s
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hurt far more than sentimental The Maxima and the neurotic hens. Quilly Kirky Lair as main fact, marketing director never Bu Wangfei this title, in addition to sales, with whom they seem to have revenge. to follow the first group of foreign capital into China's DOSM hotel example, most of them high-star hotels in Malaysia from Singapore, the sale of elite Asian origin, in addition to bringing international hotel marketing idea, as well as exclusive hot tropical temper. their food and beverage director for a meeting with the hotel zone rooms and restaurant revenue to the problem by arguing in front because the front desk manager of the Office of the details of customer complaints led to quarrel with the executive housekeeper because there is no ready SHOWROOM guests can visit the quarrel hh. to fight red-eye, these countries from the equatorial edge of the sales and marketing director who bristle the USA, Canada and Australia with the French words against the general manager. s
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similar to the boss yet so unwilling to compromise, Quilly Kirky Lair main fact of life can imagine how men of blood and tears Cross. Quilly Kirky Lair meeting every morning just let the poor sales managers reveal a face prove that until the sun goes down, all sales are laughing before neurological disorders from the old city center of the city suburbs to re-emerge Development District. from the piles of the contract, the figures looked up the wicked mouth politely said his face was a hard position to continue to examine their own rhetoric if necessary, supplement. s
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Since the sale is not a battle, it does not allow an excuse for the existence of Quilly Kirky Lair. Even the salesman took the contract in the next session not better than, the wicked every thrown a question mark than an exclamation point also make people nervous, everyone is listening carefully, turning his mind fast. The meeting continued into the staff restaurant, basic boiled fish, boiled fish bones into the black Black Pepper Beef pepper sauce into beef, bad talent get enough of the liquidation of the end of the day, said to be enough, because the sales were likely to eat dinner, wicked still in office to continue to consider the remaining days of this month How to reach or exceed the budget. s
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evil director of sales in many markets were far away, and they are ---- I use are women. They not only opponent evil, evil co-workers, showed no mercy to the evil of their own. In the morning six or seven o'clock in the office to see the report in the lobby greeting guests with, eight or nine at night for dinner and work until eleven, two points are common. sales do not exceed the budget, she usually does not laugh; she would not favor good things and attention you otherwise, she is the value of sales; her decent full of energy at any time, in her eyes within the scope of the meticulous manner you also look dignified specification. s
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director of sales and marketing with such work can be said is absolutely a nightmare, but again, if you want at the same time learn more , maybe you can Quilly Kirky Lair courage to walk around. s
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is the cat's human resources department s
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some time we passed a funny crazy ; you what kind of animal Cats that get no sympathy Group ---- not a foreign cat or cats will share their group work is crouched in the corner waiting for dishonest breach of the rat. On the contrary, the head of the words word of the cats that they have been the traditional personnel management at the operational level up to today's strategic level human resource management, the site cat catch the mouse map can not reflect their new image. s
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may cartoonists point out of date, but the cats did not get the modern sense of the general manager of the hotel staff, including the recognition and understanding. s
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Generally speaking, in addition to all the people other than the cat can be learned by primary school arithmetic the most simple and easiest to make the following reasoning: Since I was just out of the entry and exit only through human resources, and other times I do not need to deal with this sector, guests also can not have any intersection with the department, So in this first operation of a guest's first building, human resources department should be very busy very boring. the so-called emerging role of the strategic level, it is simply to avoid the crowd appears to be too busy idle so hard to find fault, which in turn also proves that they are busy boring. s
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Although such a conclusion that cats are very depressed, but this did not affect them to continue, br> cats inside himself to find some things that offend people, some to please people, there are some factors and this 冰火两重天 together. for example, that the policy formulation or emphasis on strict discipline program sure to offend people improve staff remuneration and benefits of course to please people, but as staff exit interviews and staff turnover rate of such activities, it is clear that vested sinners and to please people. the one hand, it makes some people feel that they are still left to be heard so as to reduce grievances and resentment, On the other hand the loss of these findings into the report to mean that cats are the beginning of the trouble. In high-level meeting directly affected by the cold and confrontation is possible, followed by former long-term employee restaurant in the small West Point is also free of charge, such as Huang disappeared like a go, because suddenly been very generous food and beverage cost control and pastry emphasis is to implement this policy, after the single digits; and receiving personnel, or the Finance Department staff into the kitchen overnight Food quality is the most powerful defenders, they firmly reject the suspected bird flu in chicken, mad cow disease, classical swine fever in beef fat pork, the attitude of the firm enough to suppliers and employees, the kitchen manager to crazy. s
s < br> But in that case only in the vaginal discharge of yellow or just a level of cat will appear. Liuduan whenever a cat has reached such a master of seven sections of state, most of the human resources departments will give way to the third, at least above that is categorically not straightforward to come up against the hand, or master of the cat, in turn, quietly cut into Liuduan seven sections of the provocateurs. s
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of course, the hotel is not dead, cut slash does not always happen, but rest assured that the cat who was never afraid to nap. and then senior brand hotels, but also can not avoid Gesanchawu to encounter a variety of personnel crisis. Not to mention that because the probation period has been dismissed or refused to accept was signed negligence or Mamalielie single is crying for justice to such a common thing, or, for example an employee with the next room on the way as my colleagues say hello and broke into the spinal cord concussion of the sudden thing, he said neighborhood disputes and conflicts as found in-law Hotel Human Resources requirements , it means I do not have no complaints there is no work-related injuries do not dispute there is no arbitration case ....... s
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Housekeeping does not take the unusual way the lobby of the Department s
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situation all the Front Office department are not as heavy as Mount Tai said that the department can do anything they want, on the contrary, its power is less than the Finance Department, effective less than sales, technical than engineering, work intensity of less than housekeeping. However, to do department of the hotel's facade, Front Office everyone to provide services directly to customers, their professional skills, communication skills, efficiency, loyalty, spirit from the hair to the toes will affect the expression of emotions and feelings of the guests. s
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Since a hotel more than 70% of its revenue from rooms, and 100% of the guests will come into contact with front office services, then we can easily understand why the hotel lobby for special attention to staff recruitment , train, develop and retain the. like a butterfly in the Amazon jungle will result in poor vibration California wing hurricane, Front Office of the trouble has often become the main points discussed at the meeting early administration of these signs of trouble, including : Mary resigned reception, executive floor guest on the breakfast style a bit long views, concierge drivers over long distances, but to access the city car, new to the old doorman doorman will not laugh and smile too lazy and so on. s
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this situation sector composed by a group of superhuman mental nerve as Superman ----- If you are not wrong then, because most people do not live back then basically normal. Lobby of the people Most of the time difference confusion, the more the spirit of the later, more things more exciting, bigger and more afraid of loud guests. If these are not, that is, the higher the position the most outrageous the more excess energy, 10 Front Office Manager with the morning of 9 class staff to work with staff to work night shift, the next morning still suit spine straight into the executive meeting room loud and clear voice to the idea of the day Early Bird Report (Early Bird Report), enthusiastically discussing the day's VIP reception , positive outlook for next week occupancy. s
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such people do things, you and I will naturally not in accordance with the ordinary rules. s
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such that I pay tribute to adhere to a Front Desk Supervisor that night to the usual three substitutions are unreasonable. people just adapt to the night shift three days later, but was adjusted to other flights, this is actually not conducive to improving the efficiency of night. Moreover, a means for three days each month are round of the night shift, anyway, are a death, it is better to die a clean and thorough. So the theory of such deaths in his support, the front desk staff began the night three months, a full two weeks on the crazy life. I That early burst of department is precisely the water turn a reception Jiao began work at night, which makes me even though early on the list from the staff know this person, but is the stunned faces not seen for two weeks. so that in We finally met that afternoon, we were like long lost brothers and sisters, standing on the two ends of the office, not hesitated to say hello. sprinkled through the shutters come in crushing the sun, I seem to see the little tears in his eyes shining. until long after the I did react, it should be on the night too long too sensitive to light causes the eye's sake. s
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five minutes at the reception station, is the existence of customer complaints, the risk of vexatious or five drunken finding fault minutes. While the training department telling anyone says, people. s
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I look in front of another mad charge is a role-playing, the input speed and fine performances by the unspoken rules probably dive to make the entertainment artists collective stroke. a particular guests to the front desk complaining that front desk staff let his friends into his room. In fact, not the hotel guests during the day someone claiming to be friends of the guests need to enter his room before going out because there is no account of the guests and the guests can not contact , naturally do not agree with this front room number. Seeing the head of the guests insisted that non-alcohol smoke blackening the sky is not a direct dialogue with the manager, like the lobby of his desire to lift performance, carrying his front of the guests were going crazy over the past guests Chande front desk staff is put not he come to the rescue, pulled him immediately to the guests, that subordinates are truly did not see eye to say the Lobby of the Han, vice president of the higher positions, while Shining resounding words to Paizhuoxiongtang boasted, the room in hh .. s
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the embarrassing Housekeeping Housekeeping s
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belong to two major departments under the Ministry of Housing Services, Front Office and Housekeeping is like twins of two different characters, the former outgoing and easy way out, which restrained plain cautious. like many children have parents, eccentric family of basic phenomena, like lobby there is also more readily available than hotel rooms and the management more more concern and attention, and even preference. This fully reflected in the understanding of the sector, on the recognition and support. Well, if the two departments were to adjust staffing to enhance wage jobs, housekeeping needs to explain to management The time may be 2-30 times the lobby of the Department of. s
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I know some people would like to ask, patiently explain this preference. But one thing is clear that the majority of housekeeping staff Coincidentally, in this preferred choice in the silence, the silence from the relative ; will actively silence for a little bit, because in most cases it will only lead to psychological upset and the most the most vicious consequences, is nothing more than hopping in silence. And employee turnover is a hotel in any common thing, just like
But since we have started this topic, may wish to study. First we must housekeeping staff restrained the characteristics of plain stiff to begin with., s
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reason introverted Housekeeping staff plain cautious, and is outside the limits of itself and the inevitable result. from their own limited point of view, the work of a nature that Housekeeping Department and the appearance of this pretty fluent in English and highly educated people miss, so that the housekeeping staff at the hotel this Grand View Garden, blossoming into a green leaf. are compared with those colorful, green leaves are not intentionally or unintentionally self-confidence and self-isolation breeds on slowly. In a single day's manual labor in the green and have little chance to exercise English, let alone improve computer skills. and completed a day of high intensity work, housekeeping staff were also hard to organize energy into self-improvement. Over time, green leaves and red flowers slowly widening the gap, a sense of closure even more aggravated. s
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Limitations from the outside, the rooms, but the Ministry of relatively low-tech high and rigorous standards for the content of over-emphasis on hard work and spirit of absolute obedience, but ignored the staff personality, general ability, self-expectations and career development plans, and even intentionally or unintentionally, employees in these areas to suppress the desire and performance. too simple and sometimes harsh management so many have been flexible, active or motivated employees are slowly shift, no longer express their ideas first, and then not take the initiative to search their own ideas, and finally not even to have produced new ideas.'s training activities in the hotel, you always easy to recognize housekeeping staff to , as long as the trainer does not require seat Housekeeping staff is bound together like a bunch of bananas brother long, firmly united in a table. do not ask do not speak the language of the organization and expression compared to other sectors is a lot less, which is an unusual silence in the sector is often inseparable from the relationship. this in the department the best way to survive, but it has become the biggest obstacle to the development of the future. s
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have sorry to say, coupled with the congenital absence of the conditions of late so a lot of room to relax the self-growing loss of competitiveness of employees, they can only be opened within the department or the new hotel's housekeeping department to seek development opportunities, rather than their peers in other departments people do, you can try other options. But the opportunities within the profession is not so easy to get, while not always have a new hotel opening, even if it has, it may not be in the region or not an international brand hotels, usually this is to consider conditions; the other hand, waiting for development opportunities within the hotel is facing too many competitors, Housekeeping relatively large flow of new employees, but more than three years of relatively stable staff. The most important is the fine quality of staff as well - introverted plain cautious, this time the candidate has become the biggest obstacle to the foreman in charge manager. s
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who do not need to have courage and ability managers do? s
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Dining Department: I come from rivers and lakes s
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the largest number of the hotel sector is the most composed of some people by the way: Zuitian eye out waiter, cook cynical, smart and high-profile party sales representatives *, anxiety Secretary of the status quo, a sense, the food and beverage department is full of all kinds of unsolicited stations in the hills greenwood hero. s
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Liangshan has Song Jiang, She Wude a Robin Hood, a food and beverage director of the hill. They are basically the boss arena, such as the legendary, like humor and grace, eyes clear but cautious grassland, good guess other people thought, two experts in deal with good and evil. MM in the hearts of many food and beverage department, this figure is definitely alive TVB8 Prime time in the popular idol. s
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However, not everyone likes the food and beverage director said to be leaders, food and beverage department. For Executive Chef, the food and beverage director of the field only services, such as banquet sales and a restaurant bar, for the kitchen, he just administrative leadership. Executive Chef, the kitchen is the true meaning of the boss! Yes, it is decided to Executive Chef to develop the menu produced, is dominated by Chef Executive Chef of life or death, Executive Chef, hot kitchen cooking the meat is cold rooms of various types of fat, thin, tall, short pastry chef of the spirit of the commander of the sections. s
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In fact, the Catering Director and Executive Chef of this between little question had never been developed into close combat melee, management between them, obedience, cooperation and coordination was like without a ripple in the rivers and lakes. s
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stir up trouble but the restaurant so OUTLET (small department) . Usually a restaurant will have a manager, deputy manager of one or two, plus three or four managers, four or five foreman, usually two or three will be derived from each faction look bad mood, this surface water and fire sly civility Sometimes disputes can not be a partisan faction because of the foundation of a strong and lead to another faction of the Sha Yuer escape, so he first entered the restaurant for new employees, figure out whom they mixed their own is a very serious issue. But this is after all not Recruitment campus community, a speaker said a poster 三下五除二 can help clear this is cynical or romantic anti-Japanese faction. for the employees to find out the direction of the new channel yet, work station position within a few weeks a few years with the work by Wages can be as hard to afford housing. s
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contrast, basic kitchen, there is no such struggle. traditional areas such as the kitchen, the kitchen from top to bottom direct descendant of a master and apprentice, have no time to love each other, there would be no fight atmosphere. The new breed of such places as Western kitchen, even if the two-phase nuisance, chefs would rather find another high sticks out as early as possible, do not bother to pull social solidarity with each other consumption. s
s < br> Sometimes, the chefs were also deep in the study of the new manager or deputy chef in the hotel's future, for example, will not discuss the boss's favor, could not get through the trial period and so on. Often, these discussions were not to come with Who mixed conclusions --- in the kitchen, with the Executive Chef is an irrefutable truth; this is not gossip outside of work to satisfy curiosity --- is the most obvious lack of curiosity chef career. the reason they so to do, because in addition to playing cards, the total number of other entertainment needs. So stand out regardless of file transfer, or cut the meat juice, for such discussions, is always very enthusiastic, and vied with one another before the same way to participate: bet. s
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such as food and beverage department despite the small parties and individuals, ranging from mind, but you have to think that it is a mess department morale and lax, you're wrong. The the hotel sector can be said to be the most united since the most energetic play in this game doing most of the sector. In fact, every major food and beverage sales activities can be called a great team, both government and reception banquet, or catering holiday promotion, Whether in the hundreds of square meters of banquet hall, or outside of the hotel Barry Island beach, go all out all food and beverage department collaboration of all sectors, only to see beautiful swing sets, tempting food and unique service , comprehensive program that guests are completely unable to describe the food and beverage I have all this contact with the eyes together. s
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But What does it matter? Are arena food is not food? s
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Engineering Department and Security Department: The new era of brotherhood s
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Let me first say, these two departments, and together they write and not because how long brotherhood, but to my understanding of these two departments alone scrape together enough to write a chapter which is devoted, so he had the title of a plausible bound them together ------ This year, the title never had reason to party . s
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Engineering Department and Security Department, said a brother, not without reason. You see, the two departments of the Office endure far, the two departments are dominated by men; two departments have no wrong; the two departments in the hotel industry employees have the same flawed, hotel activities, the number of problems in these two departments as a team so often and so counted. because of these reasons, the two had no relation to the technical department, indeed phase was a little fellow sufferers. s
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Engineering is a static stream of water depth throughout the year the department, outside the regime change in how loud noise is almost no way related to him, most of them are standing and the perplexities of the years, with the other departments who just think of how the development of self-improvement Xiao Nianqing not the same, they have not accepted the challenge and enjoyment of life, as long as one day's work, with my colleagues talk about everyday matters and technology, safely to work, happy work is a barrier, so the hotel to find large foreign relations Hanlaobaoshou simple place full benefits is not easy to do. s
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and secure than a family down the engineering department, the security department of the bachelors are active much more. Security Department's work in the hotel there is no technical content seems to be simple, but it is certainly not indispensable ----- I mingled with those who come and go in various trading companies advertising the company's office, the security of the bald EYE jobs. foreign language and technology business has two bottlenecks tightly restrict their development, but most of them seem to have less worries to keep it a current position, some people do not know when there will be waiting for the wearer to enhance job vacancies, while others inexplicably excited to look to other places vacant security positions. s
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of age, background and work content, the works department and security department employees have little brothers phase, brotherhood of the problem is the question. but indeed between the two departments is the existence of sympathetic brotherhood, but, the development of this buddy friendship is two women, both in their respective departments much importance is often overlooked in the hotel actually a woman ------- department secretary. s
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Secretary of the relationships of these two departments is to build the first ...
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